Frequently Asked Questions

Brullen manufactures a range of commercial machines that can be used with a variety of different products including soft serve ice cream, frozen yoghurt, acai, gelato and sorbet. If you have another product you would like to use in our machines then please contact us to see how we can make it compatible. All our machines are designed to meet various business needs and production capacities.

Consider your business type, expected production volume, and budget. Identify which product/s you wish to use and look at key features such as single or twin pour and gravity or air tube feed. For further information refer to our comparison chart

Absolutely – our i26 Pro Twin, i96 Pro and Brullen Beast machines all have the capacity to run soft serve or frozen yoghurt and acai at the same time. They even have a middle handle to pour both products together  with a twist.

Regular cleaning, proper lubrication, and replacement of the tune up kits every 3 months are essential for maintaining optimal machine performance.

Brullen machines include energy-saving features such as efficient compressors and programmable settings to help reduce operating costs.

Yes, Brullen offers comprehensive support and 12 months warranty for their machines, ensuring reliable performance and peace of mind for customers.

Regular maintenance, proper cleaning, and following manufacturer guidelines for operation and care can significantly increase the lifespan of your machine.

Production capacity varies by model, with options available for small to high-volume production needs, ensuring you can meet customer demand efficiently.

Yes, Brullen offers customisation options to tailor machines to specific business requirements, enhancing operational efficiency and product offerings.

Consider market demand, equipment scalability, local regulations, and the ability to offer diverse products to meet customer preferences in new markets.

Brullen machines are equipped with high-quality compressors and precise control systems to maintain consistent temperature and texture, ensuring high-quality ice cream every time.

Brullen offers comprehensive training resources and support to help businesses effectively operate and maintain their ice cream machines.

Yes, Brullen offers models with high production capacities designed to handle peak demand periods efficiently without compromising quality.

Brullen uses high-quality materials and components in their machines, combined with rigorous testing and quality control, to ensure long-lasting durability and reliability.

Brullen’s machines are suitable for a wide range of businesses including but not limited to ice cream and acai bars, restaurants, cafes and food trucks – they even have a machine in a winery

Brullen offers flexible financing options through SilverChef to help businesses invest in the right equipment without compromising their financial stability and allows them easily upgrade if they outgrow their current machine through their Rent, Try, Buy program

Lead times may vary based on the model and customisation options, but Brullen strives to maintain a consistent supply of stock and deliver machines promptly to meet business needs.

Brullen provides prompt repair services and technical support to address any issues, ensuring minimal downtime and continuous operation.

Brullen occasionally offers promotions or discounts. It’s best to contact their sales team or check their website for current offers.

Brullen designs their machines with noise reduction features to ensure they operate quietly, making them suitable for various business environments.

Consider factors such as space availability, ventilation requirements, and proximity to power and water sources to ensure optimal setup and operation.

Brullen adheres to stringent safety standards and incorporates safety features such as automatic shut-off and temperature controls to ensure safe operation.

Follow their social media channels or regularly check their website to stay informed about new products and industry innovations.