Refunds Policy

Refunds policy and exchange policy

Unless you notify Brullen Pty Limited to the contrary by email or telephone within fourteen (14) days of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by Brullen Pty Limited, the products shall be deemed to have been accepted by you.

Brullen Pty Limited will accept product returns and provide you with (at Brullen Pty Limited’s discretion) a replacement for the product (subject to availability) an exchange voucher, refund or repair where:

  • The product delivered is faulty or is not of merchantable quality, or
  • The product delivered is not fit for its intended purpose, or
  • The product delivered does not match the description on the Site.

If the product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or covered under a warranty from the manufacturer, then please contact us on 02 8599 7998 or email sales@brullen.com.au and one of our team members will assist you with your request. To enable us to evaluate your return request, please provide us with:

  • The order number, invoice number or receipt number;
  • A detailed description of the problem or reason for your request to return the product
  • Photograph(s) of product that was damaged during transportation
  • Your name and contact details

Once evaluating your return request, we will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you in order to provide more efficient service.

Testimonials From some of our very happy customers

BRÜLLEN i91– Quick, reliable, easy to use, very handy machine.We are extremely happy with it. Easy Low maintenance. Will definitely invest in more Brüllen machines.

Nutrition Station – 9- 67 Chapel Rd. Bankstown

BRÜLLEN i91 – Far Superior machine than the Taylor machines. We are very happy with the ease of use, performance and the product quality is amazing.

Chargrill Charlies –2/779 New South Head Rd, Rose Bay.

BRÜLLEN i18 – Really Good. Extremely convenient. Easy to use, Cleaning is really easy as well.
Brullen Machine again without any hesitation 🙂

Jacksons Bakery & Café - 9-11 East St, Harden NSW

BRÜLLEN  i18 – Love the machine! Staff very happy with the reliability and how easy the machine is to use. Customers love our new dessert menu and thick shakes and milk shakes as well.

Ripples Café Northstar – 1 Tweed Coast Road, Hastings Point

Product Videos

 

Brullen Host Milan Stand

Brullen Soft Serve Machine
at Shangri La, Sydney